Privacy Policy

Privacy Policy


This confidentiality policy concerns the company BORDEAUX CROISIERE, SARL with capital of €146,000, SIRET 751033994, APE 5010Z,: License (ATOUT-FRANCE) n°IM033170017 and the websites “”, “en.lesbateauxbordelais. com”, “”.

The company is concerned about the protection reserved for your Data and the way in which they can be processed on the site (hereinafter the “site”). This personal data processing policy applies to the relationship between you, User of the website and BORDEAUX CROISIERE, owner and responsible for data processing of this website.

This personal data processing policy defines and informs you of the way in which BORDEAUX CROISIERE uses and protects the information you provide to us, where applicable, when you use this site. BORDEAUX CROISIERE is committed to processing your personal data in accordance with applicable information practices and data protection laws. This version applies to all residents of the European Union whose data is covered by the European Regulation on the protection of Personal Data of April 27, 2016, directly applicable in all countries of the European Union on May 25, 2018 ( GDPR) and the Data Protection Act No. 78-17 of January 6, 1978 as amended.

We invite you to read this document carefully to learn about our practices regarding the processing of your personal data that we implement.

The data controller is la SARL BORDEAUX CROISIERE, having its head office at 19 rue Esprit des Lois à Bordeaux, France, registered in the Bordeaux Trade and Companies Register with number 751033994.

We may share your personal data with other members of our group, namely our parent company and its subsidiaries (the « Group BORDEAUX RIVER CRUISE ») which contribute to the provision of services and products provided through the Site.

We will only disclose your personal information to third parties outside the BORDEAUX RIVER CRUISE group in the following circumstances to regulatory authorities, judicial and police bodies, public bodies and third-party companies within the framework strictly defined below for:

Comply with any legal obligation, court order, summons, formal notice, search, or any other applicable legal or regulatory obligation or request imposed on BORDEAUX CROISIERE.
Protect the rights, property or safety of BORDEAUX CROISIERE, our customers, or others. This covers the exchange of information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Enforce the Conditions and other agreements or investigate possible violations.
Facilitate the acquisition of BORDEAUX CROISIEREby a third party.
Facilitate the acquisition of a significant part or almost all of the assets of BORDEAUX CROISIERE by a third party.

Any use of the Site implies your unreserved acceptance and your full and complete adherence to the present document, which takes precedence over any other document. If you do not agree with any aspect, you must refrain from using the Site. These conditions apply to the Site, to all services offered through the Site and to other channels associated with the Site (contact our customer service).

This privacy policy comes into force on December 15, 2019. BORDEAUX CROISIEREreserves the right to modify these conditions at any time, in whole or in part, in accordance with Article 12. Therefore, we invite you to consult them each time you use the Site.


When you use the Site or use services linked to the Site, personal information about you will be collected, including:

5.1 Information provided when creating an order:
First and last names, email address, delivery address, telephone number.

5.2 Data relating to order tracking:
Product purchased, service provided, order history, opinion on the service, products consulted, use of a promotional code, delivery method and costs, purchase details, No. gift voucher.

5.3 Purchasing a gift box for a third party:
You may need to provide us with recipient information during the ordering and/or booking process. In these cases, it is your responsibility to ensure that the beneficiary(ies) have no objection to you communicating their personal data within the framework defined by this Charter.

5.4 Surveys and studies:
We may also, occasionally, ask you to respond to surveys conducted for study purposes. This processing is carried out on the basis of your consent.

5.5 Information Collected Automatically:
Certain personal and non-personal information is automatically received and sometimes collected from you or your computer when you visit the Site. We receive and collect the domain name and host from which you access the Internet, the IP address of the computer you are using, the browser software you are using, your operating system and the date and the time you access the Site.

5.6 Information collected via the Site (cookies):
For the same reason as that for which we collect and process the Information collected automatically, we use cookies which allow us to improve and personalize the browsing experience and purchase on the Site.

5.7 Other information collected via the Site:
To help us understand the effectiveness of some of our e-mail marketing operations, BORDEAUX CROISIERE may use technologies to understand the pages and e -emails that you view, open and exit, e-mails that you have opened and which have resulted in an action on your part.


6.1 Legal Basis
Performance of the Contract: It is necessary to process this personal data to finalize and execute the contract we enter into with you regarding your use of the Site, as defined in the Conditions.

Legitimate interests: Data is processed on this basis if we have a legitimate interest in processing the data which does not impact your rights and freedoms.

We will collect and process personal data for the purposes of improving and measuring the effectiveness of the Site and to enable you to better use the Site.

If you make a purchase from the Site or redeem a gift, we will process your personal data to respond to any requests or queries you make to us regarding the Site, and to send optional upgrades. or recalls regarding a product you have purchased or exchanged, or in relation to other similar products.

6.2 Purposes:
This data processing is intended to meet our customer vigilance obligations, and in particular:

To allow you to access the Site and to enable you to use the Site.
To provide you with the information, services and gift boxes that you request from us and to honor orders placed through of the Site.
Register, process and execute your orders and/or reservations.
Manage your customer account and/or your beneficiary account.
Prevent the fraudulent use of gift certificates.
In order to provide you with information relating to services likely to interest you, if you have consented to receive this commercial information or if you are already a customer.
With regard to third parties, BORDEAUX CROISIERE will provide you with information relating to the products and/or services of third parties if you have consented to receive this commercial information.
Guarantee, improve, test and monitor the effectiveness of the Site.
br />Monitor metrics such as total visitors, traffic figures and demographic profiles.
Ensure that Site content is presented in the most efficient manner for you and to improve your usage of the Site.
Process and respond to any request for information, request and complaint that you may send to us via the Site or via our Customer service.
Process and respond to any request made by you or by the Partner with whom you have made a reservation.
If you have not finalized the Booking of a stay online, we may contact you to remind you to continue with your reservation.
To obtain your point of view on the Site and our services.
Inform you of modifications to the Site and/or our services.
Send you commercial information by post, provided that you have not objected to it during collection of your data.

As a matter of principle, we ensure that the Data is not transferred outside the European Union or within a country that has not made the subject to an adequacy decision by the European Commission.
However, we will only transmit your personal data outside the EEA if the European Commission has decided that the third country concerned ensures a level of adequate protection and in accordance with EU data protection standards or if appropriate precautionary measures have been taken to protect your personal data.

>Unfortunately, the transmission of information over the Internet is not completely secure. Although we will always do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is made at your own risk. Once we have received your information, we will endeavor to use strict procedures and security features to attempt to prevent unauthorized access.

The Site may contain links to other websites (“Linked Sites”). BORDEAUX CROISIERE is not responsible for the privacy policies or practices in effect on the Linked Sites. This Charter only governs the information collected on the Site. When you access any Linked Site, it is your responsibility to read the Privacy Policy published on the relevant Linked Site. The terms of our Charter do not apply to the Linked Sites. Please check these policies before entering personal data on Linked Sites.

The Site contains links to other sites and resources provided by third parties for your convenience and information purposes only. We are not responsible for any problems attributable to or arising from any Linked Site with or through a Linked Site. We have no control over the contents of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of the Linked Sites.

In general, we plan to retain your personal data for a period of three years from the last date on which we had contact with you or, where you have entered into a contractual agreement with us, for three years from of the end of the execution of our contract.

We do not store payment information you provide to us to pay for an order or upgrade.

If you provide account details so that we can transfer money to you, we will keep this information on file for you, but it will only be used to transfer money to you. Please note that in some cases we may retain your data for longer, for example, if we are dealing with a pending complaint about you, if we have a good faith belief that the law or a competent authority would reasonably require or expect us to do so. whether we retain your data or whether we have a legitimate interest in retaining your data and this legitimate interest does not affect your rights and freedoms.


10.1 Right of access
You have the right to request a copy of the personal data we hold about you. We will only charge you a fee in relation to this request if we consider that your request is unjustified or abusive.

10.2 Right to rectification
You have the right to request that we amend any inaccurate personal data we may hold about you.

10.3 Right to erasure
You have the right to ask us to erase your personal data when:

your personal data is no longer necessary for the purposes for which we collected it or otherwise processed it;
you withdraw your consent and there is no other legal ground for us to process your personal data ;
you object to the processing and there are no overriding legitimate interests justifying the processing;
your personal data has been unlawfully processed;
your personal data must be erased to comply with a legal obligation.
We may not be able to comply with your request in cases where we need your personal data to comply with a legal obligation, in the context of legal proceedings , or as part of the exercise of the right to freedom of expression and information.

10.4 Right to restriction of processing
You have the right to ask us to limit the processing of your personal data in the following situations:

if you contest the accuracy of your personal data;
if the processing is unlawful and you do not want us to delete your personal data;
if we no longer need your personal data for processing, but you need the data in view of legal action;
if you have objected to the processing of your personal data by us pending determination of whether our professional interests legitimate interests override your interests, rights and freedoms, or in the context of legal proceedings.
When you exercise this right, we are only allowed to retain your personal data. We may not process the data unless you consent or processing is necessary in the context of a legal request, to protect the rights of another natural or legal person or for reasons of public interest superior. We will inform you before the restriction of processing is lifted.

10.5 Right to data portability
You can ask us to provide you with the personal data about you that you have provided to us in a structured, commonly used and machine-readable format, and you can ask us to directly transmit your personal data to another data controller where technically feasible.

This right is only effective:

if we process your personal data with your consent or if this is necessary in order to perform the contract we have entered into with you.
and if the processing is carried out by automated means.
The exercise of the right to portability must not infringe the rights and freedoms of third parties, whose data may be found in the data transmitted following a portability request.

10.6 Right to object
You have the right to object to the processing of your personal data at any time where our legal basis for processing your personal data is the pursuit of our legitimate interests.

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

You can exercise any of these rights by sending a request to You have the right to lodge a complaint with the relevant Data Protection Authority in your jurisdiction regarding our processing of your personal data by contacting the Data Protection Commissioner. You can also file a complaint with your Data Protection Authority - the CNIL.

National Commission for Information Technology and Liberties
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
France Téléphone : 01 53 73 22 22
Télécopieur 01 53 73 22 00
Site internet:

If we amend these Terms, in whole or in part, the changes will be posted on this page. The new conditions may be displayed on the screen and you may be asked to read and accept them before continuing to use the Site.

In the event that, at any given time, we decide to use your personal data in a manner significantly different from that indicated in these conditions or from that which was communicated to you when they were collected, you will have the choice to accept or refuse our use of your personal data in the new way.

Article 12. CONTACT
For any questions relating to this privacy policy or for any request relating to your personal data, you can contact us by:

Sending an email to our department:

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